• Ensure compliance to customer requirements

          Quantification: Targeting at Zero customer complaints.

• On-time Delivery of Services.

          Quantification: Meeting 100 % Delivery schedule in all cases.

• Continuous training and skills upgrade

          Quantification: 50 hrs  per person per year of training.

• Reducing Customer complaints to near zero by effective handling and corrective Actions.

         Quantification: Rating – based on the project evaluation by the customer and  customer complaints if any.

• Ensure continuous improvement through periodic evaluation by the customer.

         Quantification: Based on the rating from the customer by means of project evaluation form.

 

 

 

 

 

 

 

 

 

 

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